Terms and Conditions
Effective Date: November 2025
Website: https://sridurgalaboratory.com
Business Name: Sri Durga Laboratory

1. Introduction
   Welcome to Sri Durga Laboratory. These Terms and Conditions (“Terms”) govern the use of our website and services provided through https://sridurgalaboratory.com.
   By using our website, booking an appointment, or availing our services, you agree to these Terms.
   If you do not agree, please do not use our website.

2. Services Provided
   Sri Durga Laboratory provides diagnostic testing services, appointment scheduling, report downloads, and health packages.
   All tests are processed at our authorized collection centers or partner labs, following standard medical and quality practices.

3. Appointments and Bookings
   Customers can book appointments online using the booking form available on our website.
   You must provide accurate information including your name, phone number, email, address, and preferred appointment time.
   Once a booking is made, you will receive a confirmation by email or phone.
   Appointment times are subject to availability and confirmation by our team.
   Sri Durga Laboratory reserves the right to reschedule or cancel appointments due to operational or medical reasons.

4. Uploading Prescriptions
   Users may upload prescriptions to request specific diagnostic tests.
   Uploaded files must be in acceptable formats (PDF, JPG, PNG).
   By uploading a prescription, you authorize Sri Durga Laboratory to use the information solely for processing your diagnostic request.
   You are responsible for ensuring the accuracy and validity of the uploaded prescription.

5. Test Reports
   Reports will be made available for download through the website or sent to the registered email once the tests are completed.
   Report delivery timelines may vary depending on the type of test.
   Reports are confidential and accessible only to the registered user or authorized representative.
   Sri Durga Laboratory is not responsible for any unauthorized sharing or misuse of reports once delivered.

6. Payments and Pricing
   Service charges, if applicable, are displayed during the booking process.
   Prices may vary based on test type, location, and package selection.
   Payments can be made online through our secure payment gateway or at the laboratory center.
   All payments are processed through verified third-party gateways. We do not store card or payment details.

7. Cancellation and Refund Policy
   If you wish to cancel an appointment, please contact us at least 24 hours before the scheduled time.
   Refunds, if applicable, will be processed based on the payment method used and subject to administrative deductions.
   No refund will be issued for completed tests or reports already generated.

8. User Account and Login
   Users can create an account to view their reports, track progress, and manage appointments.
   You must provide accurate details during signup and keep your login credentials secure.
   Sri Durga Laboratory is not responsible for any unauthorized access to your account due to password misuse.

9. Data Privacy and Security
   All personal information shared with us is stored securely and handled as per our Privacy Policy.
   We use SSL encryption and verified hosting for secure data transmission.
   Please refer to our Privacy Policy for detailed information on how we collect, store, and use your data.

10. Limitation of Liability
    While we ensure the highest quality in our testing and reporting, Sri Durga Laboratory is not liable for any indirect, incidental, or consequential damages resulting from:

• Errors in sample collection or labeling,

• Delays in report delivery due to technical issues, or

• Misinterpretation of test results without consulting a doctor.
  Test results should always be reviewed and interpreted by a qualified healthcare professional.

11. Third-Party Links
    Our website may contain links to third-party websites such as payment gateways or medical resources.
    Sri Durga Laboratory is not responsible for the content, privacy practices, or reliability of such external websites.

12. Intellectual Property
    All content on this website, including text, images, graphics, and logos, is the property of Sri Durga Laboratory.
    You may not reproduce, modify, or use any material from our website without written permission.

13. Governing Law and Jurisdiction
    These Terms shall be governed by and interpreted in accordance with the laws of India.
    Any disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts in Vijayawada, Andhra Pradesh.

14. Changes to These Terms
    Sri Durga Laboratory reserves the right to update or modify these Terms at any time.
    All changes will be posted on this page with the updated effective date.
    By continuing to use our services after any modifications, you agree to the revised Terms.

15. Contact Us
    For any questions regarding these Terms or our services, please contact:
    Email: info@sridurgalaboratoy.com
    Phone: +91 94406 89428
    Address: Sri Durga Laboratory, Vijayawada, Andhra Pradesh, India