Privacy Policy
Effective Date: November 2025
Website: https://sridurgalaboratory.com
Business Name: Sri Durga Laboratory

1. Who We Are
   Sri Durga Laboratory operates the website https://sridurgalaboratory.com.
   We are a medical diagnostic and pathology service provider offering test bookings, report downloads, health packages, and online appointments.

For any questions about this Privacy Policy, you can contact us at:
Email: info@sridurgalaboratoy.com
Phone: +91 94406 89428

2. What Personal Data We Collect and Why
   We collect information to provide diagnostic services, manage appointments, and improve your experience.

When you book an appointment, we collect your name, mobile number, email address, address (including city, state, and pincode), and preferred appointment date and time. This helps us confirm your booking, send reports, and contact you for updates.

When you upload a prescription, we collect the uploaded files and any details you provide to process your requested tests. These files are used only to complete your service request and are stored securely.

When you request a call back or contact us, we collect your name, phone number, and message so that we can respond.

When you register or log in, we collect and store your name, email, phone number, and encrypted password to create and maintain your user account.

3. Comments
   When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam. An anonymized string created from your email address may be sent to the Gravatar service to check if you use it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture (if available) will appear publicly with your comment.

4. Media
   If you upload images to the website, you should avoid uploading files with embedded location data (EXIF GPS). Visitors can download and extract location data from images displayed on the site.

5. Cookies
   We use cookies to enhance your browsing experience and remember your preferences.
   When you leave a comment, you may choose to save your name, email, and website in cookies.
   Login cookies are used to remember your login session and screen preferences.
   Cookies last between 2 days and 1 year depending on your settings.
   Cookies do not store sensitive medical or financial data.

6. Embedded Content from Other Websites
   Articles or pages on this website may include embedded videos, images, or articles from third-party websites. These websites may collect data about you through cookies or analytics. Your interaction with that content behaves as if you visited those external sites directly.

7. How Long We Retain Your Data
   Comments and their metadata are stored indefinitely.
   Appointment and registration data are retained as long as needed for service or compliance with medical record-keeping laws.
   Uploaded prescriptions and reports are securely retained in compliance with diagnostic record policies.
   Registered users can view, edit, or delete their personal information at any time (except username).
   Website administrators can also view and edit this data for operational purposes.

8. What Rights You Have Over Your Data
   You may request a copy of your personal data, correction of inaccurate information, or deletion of your data where legally permitted.
   To request this, email info@sridurgalaboratoy.com.
   We will respond within 7 working days.

9. Who We Share Your Data With
   We do not sell or share your personal data with advertisers or other third parties.
   Your data may be shared only with:

• Authorized laboratory staff for processing tests.

• Secure services used for sending emails or appointment confirmations.

• Government or legal authorities, if required under Indian law.
  If you request a password reset, your IP address will be included in the reset email for security reasons.

10. How We Protect Your Data
    We use SSL encryption and secure hosting via Hostinger to protect all transmitted data.
    Only authorized personnel have access to your personal data.
    All online payments are processed securely through verified payment gateways.
    We do not store any credit card or debit card details.

11. Where Your Data Is Sent
    Contact form submissions and comments may be checked through automated spam detection services such as Akismet.
    Data backups are stored securely on encrypted servers.
    Emails are routed through verified SMTP servers for reliable delivery.

12. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
    All updates will be published on this page with a new effective date.

13. Contact Us
    For any privacy-related questions, please contact:
    Email: info@sridurgalaboratoy.com
    Phone: +91 94406 89428
    Address: Sri Durga Laboratory, Vijayawada, Andhra Pradesh, India

By using our website, you agree to the collection and use of your information as described in this policy.